Notes and information on operation.

Here you will find answers to frequently asked questions, tips on individual operating steps, and contact options.

We kindly ask you to first check whether the frequently asked questions and tips already provide the information you are looking for.

If your answer is not among them, please use one of the options below to receive support from us.

Use QR codes

1

This is how I integrate the immersion heater into my network.

Simply use the included QR code (No. 1) to connect your immersion heater to Wi-Fi. Or scan the code next to it. Select the Wi-Fi network, enter the password, confirm, and you're done.
For LAN operation, you must restart your smart immersion heater after plugging in the LAN cable. To do this, unplug it once, wait ten seconds, and then plug it back into the power outlet.

2

This is how I register the immersion heater.

Your immersion heater comes with an additional QR code. This can be used to register your immersion heater with the help of its serial number and PIN.

You can also register your immersion heater without a QR code. To do this, you need to enter the serial number and PIN yourself at https://novolto.app.

Scan this code to register your immersion heater and an account.

To do this, your smartphone must be connected to your local Wi-Fi.

FAQ – APP & OPERATIONS

Network & Operations

How do I connect the immersion heater to my Wi-Fi or LAN?

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Wi-Fi
Press the Connection button (underside of the immersion heater, to the right of the power cable). The device will then set up an access point (Connection LED pulses blue). Using a Wi-Fi-enabled device, search for a network named "NOVOLTO-******" and connect to it. Then, scan the included QR code (No. 1) or visit the address http://192.168.2.1. Follow the instructions on the page.

LAN
Unplug the power cord and connect the LAN cable to the RJ45 port (underside of the immersion heater, left side). Then, restore the power connection. The immersion heater will connect to the novolto server automatically.
Note: DHCP must be enabled on your router for automatic IP address assignment.

Once successfully connected to your Wi-Fi or LAN, the Connection LED will pulse green.

How do I connect my Shelly, poweropti, or Tibber to the immersion heater?

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Your reader (Shelly, poweropti, or Tibber) transmits your electricity meter's performance data to the respective provider via the internet. You can retrieve your data and track it over time in the Tibber or poweropti app.

To use the novolto application, you must first register your immersion heater (using its serial number and PIN) with novolto. This ensures that only you can control your immersion heater.

You then grant us permission to access the electricity meter data from your Tibber or poweropti by providing novolto with your Tibber or poweropti username and password to access the power data.

We use this data exclusively for controlling your immersion heater.

Why do I need a customer account with novolto?

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By using your customer account, we ensure that only you can control your smart immersion heater and grant you access to the novolto app.

Where can I find the novolto app?

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At https://novolto.app you can create your customer account for the app and then start using it.

First, you need to register your immersion heater. You will need the serial number and PIN. Either use the supplied QR code (No. 2) or enter the data manually. The PIN is below the QR code, the serial number is above the QR code. You can also find the serial number on the type plate on your immersion heater.

Then, enter your user data and create a login and password.

With your login and password, you can log into the app at any time and make settings for your immersion heater.

How can I add the app to the home screen?

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iOS/Apple/Safari
After opening the app in the Safari browser, please select "Add to Home Screen [+]".

Android/Google
After opening the app in the Chrome browser, tap the three small dots in the top right corner to open the menu. Select "Add to home screen".

  • Observe the

    Operating manual

    It is essential to follow the supplied installation and operating instructions for each installation step. Important: Never connect the immersion heater to the socket if it is outside the tank.

    When assembling, make sure to seal the thread and carefully turn your smart immersion heater when aligning it.

  • General
    operating state

    LED system

    Glowing red - Temperature sensor or power control faulty. The device must be repaired. Please contact us.

    Pulsing blue - Firmware update in progress. Please wait and do not disconnect from the power supply.

    Glowing green - Device is starting up. Please wait.

    Pulsing green - Trouble-free operation.

  • Network status

    LED connection

    Solid red - No network connection, please follow the steps to set up a Wi-Fi or LAN connection.

    Pulsing blue -     Access point for Wi-Fi connection established, please connect using a Wi-Fi-enabled device to the network named "NOVOLTO-******".

    Solid blue - Device is online but cannot reach the novolto server, please contact us.

    Pulsing green - The device is connected to the network and the novolto server.

  • Domestic hot water preparation

    LED heater

    Glowing red - Safety temperature limiter (STL) has been triggered. Reset the STL after the cause has been resolved.

    Pulsing blue - Target temperature reached. Heating inactive.

    Glowing green - Heating active.

    Pulsing green - Heating inactive (no surplus power reported).

Still have questions?

If you can't find answers here, schedule a video conference with us. You can book an appointment for a consultation hour with us on Monday, Tuesday, and Thursday.

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